The office staff was replaced a few months back, and everyone is extremely professional, efficient, and friendly. When I have a maintenance request, it is fixed within 24-48 hours of my submitting a request, which I can conveniently do online now. And the facility is kept nice and clean. I know I have seen negative reviews, and other than parking (which you'll have in any apartment), I can't figure out why. My family and I have been very happy here.